Privacy policy

The Evolve Program Ltd Privacy Policy

Last Updated and Effective Date: 1st September 2024

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Your privacy is important to us. At Evolve we are dedicated to safeguarding and preserving your privacy and this policy provides information about the personal information we collect and the way in which we use that personal information when you use this website and communicate with us.

Your use of this website means that you agree to our Privacy Policy.

1. What information do we collect about you?

Depending on how we interact with you, such as if you are a business contact, customer, prospective customer, sales agent, coach, claimant, insured, or website visitor, we collect the following types of Personal Information from individuals:

• Registration Information: Information you provide during account registration or when communicating with us, purchasing our products or engaging our services, such as name, user ID, password, date of birth, contact information (like your email or phone number), billing address, shipping address, or payment information.

• Self-Reported Information: Information you provide to us including your gender, health-related information, your employer or former employers, your education history, or anything else you provide to us within our services.

• User Content: Information, data, text, software, music, audio, photographs, graphics, video, messages, or other materials, other than Self-Reported Information, generated by you and transmitted, whether publicly or privately, to us or through our products and services. For example, User Content includes comments posted on our social media accounts or messages you send through our services.

• Web-Behaviour Information: Information on how you and your devices use our Site and web-based services is collected through log files, cookies and similar technologies (like device information, device identifiers, IP address, browser type, location, domains, page views).
   

Personal Information You Provide to Us
You may choose to provide Personal Information to us voluntarily, for example:

• You may provide information when you complete forms or surveys; create an account; search for, register for, subscribe to, purchase, or renew a product or service; correspond with us by phone, email, text messaging or through our interactive chat functions, or otherwise; or upload or share photos or post other digital content through one of our Sites, applications, or interactions with our social media accounts.
   

2. How we use the information about you

• To run and manage our business in the ordinary course and keep our records up to date.

• Provide you with relevant products and services.

• Fulfill the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that Personal Information to respond to your inquiry. We may also save your information to facilitate the provision of additional services.

• Process your requests, purchases, and payments, and provide related products or services.

• Provide you with support and respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

• Create, maintain, customise, and secure your account with us.

• Provide you with notices about your account/subscription, including expiration and renewal notices.

• Notify you about changes to our Site, products, or services.

• Communicate with you regarding developments within our business or other products or services we or our business partners may offer that may be of interest to you. If you do not want to receive publications or details of events that we consider may be of interest to you, you may let us know by clicking on the unsubscribe link in electronic marketing communications.

• Provide, support, improve, and develop our Site, products, and services.

• Personalise your Site experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Site, third-party sites, and via email or text message (with your consent, where required by law).

• For testing, research, analysis, and product development, including to develop and improve our Site, products, and services.

• Carry out our obligations and enforce our rights arising from any contracts between you and us, including for billing and collection.

• Help maintain the safety, security, and integrity of our Site, products and services, databases, other technology assets, and business.

• Prevent fraud.

• Respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

• Evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our consumers is among the assets transferred.

• In any other way we may describe when you provide the Personal Information.

We will never sell or share your information for marketing purposes with any other company or third party.
 

3. Legal basis for using information

We will only use the personal information about you which we hold to the extent that the law allows us to do so. The legal basis on which we will normally use the information is as follows:

a) where we need to perform our contract with you for the provision of the services that you have requested; or

b) where we need to comply with a legal obligation; or

c) where it is necessary for our legitimate interests (or those of a third party), provided that your interests and rights do not override our interests.

We believe that we have a legitimate interest in using your personal information for any or all of the following reasons: Sharing knowledge regarding communications, training programs, positive reputation building, coaching services. Updating you on our company news. Fulfilling services/project/brief, preparing proposals, managing our relationships effectively and efficiently. Improving our service. Keeping you up to date on any changes related to our website or services.
 

4. Marketing and Communication  

From the outset of our instruction, you are invited to say whether you would like to receive from us information about products or services which may be of interest to you. If you consent to receive such marketing information, you may opt out at a later date if you change your mind. You have the right at any time to tell us to stop sending such information to you. If you wish to do this, please notify us by sending an email or write to us, using the email set out below.

5. Access to your information and correction

You have the right to request a copy of the information which we hold about you. If you would like a copy of some or all of your personal information, please email us using the email address specified below.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove any information which you think is inaccurate.

6. Security

We have put in place appropriate physical, technical and administrative security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We will deal promptly with any suspected breach of security and will notify you and the Information Commissioner’s Office of a breach where we are legally required to do so.

7. For how long is personal information retained?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Use of Cookies

A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree (or your browser agrees automatically if you have set it up in that way), your browser adds that text in a small file.

A cookie helps analyse web traffic or lets website operators know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. It will not identify you personally as it is statistical data about our visitors and use of our site and this statistical data does not identify any personal details whatsoever.
 

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies you may be unable to access particular parts of our website.

For further information, please visit http://www.aboutcookies.org.uk/managing-cookies
 

9. Other websites

Our website contains links to other websites. This Privacy Policy only applies to our website. If you link to other websites, you should read the Privacy Policies referred to in them.

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10. Changes to our Privacy Policy

We keep our Privacy Policy under regular review. Any changes or updates will be included in this Notice from time to time.
 

12. How to contact us

By email at contact@evolvingcomms.com or by post at Evolve Program Ltd, 19 Dennyview Road, Bristol, BS8 3RD